Casino Self Exclusion

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SkyCity Hamilton's Casino is open 24 hours a day, seven days a week* for non-stop fun and excitement. Wrapped up in one magnificent venue you'll find the world's most popular casino games, fantastic live entertainment and great food & bar offerings.

Self-exclusion is a process when you can ask a gambling business to exclude you from gambling with them for a set length of time – usually between six months and five years. This means you will be refused service in the venues and on the sites you have excluded from. By law, this must be provided as an option by gambling businesses in the UK. It can take up to 24 hours for your self-exclusion to become effective. You will be excluded from gambling with all online gambling companies licensed in Great Britain for a period of 6 months, 1 year or 5 years (depending on the option you chose). Casino Self-exclusion is a process that allows a person to request to be excluded from legalized gaming activities within a casino and offsite venues. At SkyCity there are two ways to control your gambling: Self-identified exclusion and Third Party Exclusion. You can either call and speak to our Host Responsibility on 09 363 6000, or if you are at the Casino, please visit the Security desk or speak to one of our security team.

Casino self exclusion form for foreigners

Whatever your game, chances are we’re playing it right now at SkyCity Hamilton Casino. We have over 330 Gaming Machines and 23 Table Games at just about every level of excitement.

SkyCity prides itself on being a responsible host. As such, we would encourage you to play only at levels you can afford. Remember - you must be aged 20 years or older to enter the gaming areas at SkyCity Hamilton.

*Excluding Christmas Day, Good Friday and between 3am - 1pm on Anzac Day.

FAQs

What is the age restriction?
You must be aged 20 years or older to enter the Gaming areas at SkyCity Hamilton.
What is the dress code?
At SkyCity, we are proud to provide you with a world-class environment to enjoy. We require a neat and tidy standard of dress at all times.
The following items are not appropriate:
- Torn or damaged clothing (except fashionably distressed items)
- Dirty clothing or footwear
- Safety or trade clothing (eg safety vests)
- Sleeveless tops on men
- Jandals or flip flops from 9pm to 5am
- Gang patches or insignia
- Hats or caps (except for religious or medical reasons)
- Sunglasses
SkyCity reserves the right to refuse entry where patrons are not appropriately dressed.
What form of identification is considered valid?
SkyCity accepts the below as form of identification:
- A current New Zealand or overseas passport
- A current New Zealand or overseas photo driver license
- A current Hospitality Association (HANZ) 18+ card
- Any other current ID with a photo, date of birth, and which is the product of a government institution.
How can I sign up for Premier Rewards?
Signing up to Premier Rewards is free. Provided you are over the age of 20 and not excluded from entering SkyCity's premises you can sign up at the Premier Rewards Station at the Casino.
I have concerns about a friend or family member, how do I stop them visiting?
At SkyCity there are two ways to control your gambling: Self-identified exclusion and Third Party Exclusion. You can either call and speak to our Host Responsibility on 09 363 6000, or if you are at the Casino, please visit the Security desk or speak to one of our security team. More information can be found here.
You must be aged 20 years or older to sign up to Premier Rewards Programme. SkyCity is a responsible host. If you wish to discuss your Gaming, please talk to a SkyCity staff member or call the Gaming Helpline on 0800 654 655. Children under the age of 14 years must not be left alone at SkyCity. For more information please contact the SkyCity Shift Manager on 0800 SKYCITY.

You must be aged 20 years or older to sign up to Premier Rewards Programme. SkyCity is a responsible host. If you wish to discuss your Gaming, please talk to a SkyCity staff member or call the Gaming Helpline on 0800 654 655. Children under the age of 14 years must not be left alone at SkyCity. For more information please contact the SkyCity Shift Manager on 0800 SkyCity.

R20

You must be 20 years or over to enter the Casino. Game Responsibly.

The term 'self-exclusion' or 'voluntary exclusion' usually refers to a policy enacted by some governments and/or individual casinos as a way of addressing the issue of problem gambling.

In areas that have enacted self-exclusion policies, an individual who is aware that they suffer from a gambling problem can voluntarily request that their name be added to the self-exclusion list. If their application is accepted, the person in question becomes legally banned from all participating casinos within the self-exclusion coverage area. If a person who has been added to the self-exclusion list enters or attempts to enter a casino that participates in the self-exclusion program, they can be arrested and charged with trespassing.^[1] In addition, any chips, tokens, credits or other winnings in their possession at the time of arrest can be confiscated or invalidated.

The participant must complete the form voluntarily.^[2]

Self-exclusion programs are available in the US, the UK, Canada, Australia, South Africa, and other countries.

Effectiveness[edit]

Gambling self-exclusion programs seem to help some (but not all) problem gamblers to gamble less often.^[3]

Some experts maintain that casinos in general arrange for self-exclusion programs as a public relations measure without actually helping many of those with gambling problems. A campaign of this type merely 'deflects attention away from problematic products and industries,' according to Natasha Dow Schull, a cultural anthropologist at New York University and author of the book Addiction by Design who was interviewed for The Fifth Estate in Canada.^[4] Other experts believe that self-enforcement is part of the problem gambling addict's own responsibility, as one aspect of any therapy program. 'Without such acceptance of responsibility, much of the effectiveness of self-exclusion programs would be lost', as one explained.^[5]

There is also a question as to the effectiveness of such programs, which can be difficult to enforce.^[6] In the province of Ontario, Canada, for example, the Self-Exclusion program operated by the government's Ontario Lottery and Gaming Corporation (OLG) is not effective, according to investigation conducted by the television series, revealed in late 2017. 'Gambling addicts ... said that while on the ... self-exclusion list, they entered OLG properties on a regular basis' in spite of the facial recognition technology in place at the casinos, according to the Canadian Broadcasting Corporation. A CBC journalist who tested the system found that he was able to enter Ontario casinos and gamble on four distinct occasions, in spite of having been registered and photographed for the self-exclusion program. Reminding viewers that the problem gambler must accept some responsibility after requesting self-enforcement, an OLG spokesman provided this response when questioned by the CBC: 'We provide supports to self-excluders by training our staff, by providing disincentives, by providing facial recognition, by providing our security officers to look for players. No one element is going to be foolproof because it is not designed to be foolproof'.^[4] As OLG literature confirms, the enforcement by a casino cannot be expected to be 100% foolproof. 'If you attempt to re-enter a gaming facility in Ontario,your image may be captured by cameras and you may be automatically detected by security.'^[7] A 2019 UK investigation showed the limits of self-exclusion schemes, when it was reported that players could circumvent exclusion by simply changing their email address, or by changing a letter in their names. The UKGC suggest a multi-layered solution to the problem.^[8]